Santa wishes you a Merry Christmas and hopes that you will join him at Rowsley South Station, before boarding his magical steam train.
WHAT YOU NEED TO KNOW : Dates and times
We are keeping MOST COVID RESTRICTIONS in place throughout our Santa and Steam Operating Dates in December and we will be running a steam/diesel hauled service using a mixture of compartment stock and open plan style coaches (with covid screens and sneeze guards fitted). An altered timetable will be in operation to accommodate thorough cleaning regimes between train services.
Saturday 4th, 11th and 18th.
Sunday 5th, 12th and 19th
Wednesday 22nd, Thursday 23rd and Friday 24th
All Santa Trains will depart from Rowsley South Station ONLY and will run to Matlock Platform 2 (return journey) Train Times 10.30am, 12.12pm, 1.54pm and 3.36pm. (The journey will last approx 1 hour) PLEASE ARRIVE AT LEAST 30 MINUTES BEFORE YOUR DEPARTURE TIME
All tickets must be booked in advance ONLINE. Therefore, we will only be selling seats in either open coaches which have covid screens and sneeze guards fitted with tables seating 4 people or tables seating 2 people, or private compartment coaches (with door) which can seat 6 people maximum.
We request that if you or any member of your party is unwell with any COVID-19 symptoms that you do not attend Peak Rail and follow government guidelines pertaining to public health.
Santa and his elves bearing age suited gifts will visit every boy and girl on the train.
Mince Pie and Hot Chocolate for Mums, Dads, Grandmas and Grandpas (special dietary catered for please advise at the time of booking).
Sit back and relax and enjoy professional entertainers during your journey.
Beautifully decorated coaches piped with festive music.
FARES – PLEASE NOTE THERE IS NO PRICE PER PERSON THIS YEAR
Coach Number and Seat Numbers will be issued on the day. Therefore you need to download, print and bring the confirmation on the day of your Santa Steam Experience or have it available on your phone for inspection on the day..
Table for a maximum of 2 people (all ages groups) – £21.00
Table for a maximum of 4 people (all ages groups) – £42.00
Private Compartment for a maximum of 6 people (all age groups) – £63.00
NO Discounts for PRA Members, PLC Shareholders privileges, HRA passes or other concessionary tickets will be accepted.
Special requirements: At the time of booking please make sure that if you have any special dietary requirements you have entered them in the correct box (i.e gluten free).
There are limited toilets on the trains but no Disabled/Baby changing facilities. These can be found on the Station at Rowsley South.
NO refreshments for purchase are available on any of the trains.
DOGS: Only assistance dogs can travel on the Santa Specials.
Unfortunately we have limited space for passengers travelling in a wheelchair and these can only be made over the phone.Phone bookings can be made on 07340 583317 or 07340 583323 between 1030 – 15.00 Monday to Friday.
FAQs – Tickets & Pre-Booking
All trains depart from Rowsley South ONLY and run to Matlock Platform 2 (return journey). The journey will last approximately 1 hour) Departure times are 10.30am, 12.12pm, 1.54pm and 3.36pm and tickets must be booked in advance.
The capacity for each private compartment is a maximum of 6 passengers. The capacity for each open coach seat is a maximum of 2 or 4 passengers. For parties with more than 6 people then PLEASE NOTE YOU WILL HAVE TO BOOK SPACE IN THE OPEN COACHES ONLY ELSE YOU WILL BE SPLIT ACROSS DIFFERENT COACHES
We’ll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to make sure you receive this. If your email isn’t received, please check your Spam Mailbox before contacting us. Before you arrive please have your booking confirmation ready to show our staff either on your phone or a printed copy. Coach and seat numbers will be issued on the day.
Unfortunately we have limited space for passengers travelling in a wheelchair and these can only be made over the phone. Phone bookings can be made on 07340 583317 or 07340 583323 between 10.30 – 15.00 Monday to Friday.
Due to the historic nature of the carriages, we are unable to lift wheelchairs into the compartments. Space for passengers who are unable to transfer from wheelchairs will be available in the Brake Coach. In this space we can accommodate one party of two people travelling with wheelchairs on each train, with maximum of one wheelchair per party.
Once a booking has been taken no alterations can be accepted by Peak Rail. (i.e. adding people or changing the date or time).
No refunds will be made due to weather conditions.
However, in the event of illness Peak Rail will endeavour to attempt to transfer a booking to another service, an administration charge of £25.00 per booking will be chargeable. this will be payable before any new booking date can be issued.
Every effort with be made to provide the Santa services as advertised, sometimes circumstances outside our control may force us to amend the timetable or vary any of the provisions of the Santa Experience. Peak Rail reserves the right to amend or vary without prior notice.
FAQs – On The Day
Upon arrival at Rowsley South Station please proceed to the south end of the car park.
Station toilets will be available at Rowsley South Station. Toilets will be cleaned at regular intervals. Due to the layout of the carriages, there will be limited toilet facilities open onboard the train.
Our usual buffet will be open, (Please note NO buffet car on the train). The shop will be open there is a good selection of gifts available to buy and we would ask that you pay by contactless card where possible. Refreshments include, pre-prepared sandwiches, hot and cold drinks and snacks.
Space is limited on the trains and we recommend leaving prams/pushchairs in the car where possible. We’ll do our best to help if this isn’t a suitable option.
Where possible we’ll do our best to assist anyone with additional needs. Due to the historic nature of the carriages, we’re unable to lift wheelchairs into the compartments. Space for passengers who are unable to transfer from wheelchairs will be available in the Brake Van, please call for further information or to book this space.
If you need any help on the day please let one of our trained staff know and we’ll do our best to help while ensuring that social distancing measures are adhered to.
Unfortunately we are unable to offer on the day changes to your ticket or to transfer you to another later service(s). Please Telephone 07340 583317 or 07340 583323
We are operating a one-way system and encourage frequent hand washing, and therefore hand gel stations are available on the platform, in toilets and on the train.
The safety of our passengers and staff is our main priority. On arrival at Rowsley South Station please have your receipt printed or available on your phone and ready for inspection at the covered entrance at the south end of Rowsley South Station. You will be greeted by our friendly team members who will offer you hand sanitizer and check booking confirmation and issue coach and seat allocation. Our carriage stewards will be available to assist you with boarding.
To protect yourself and our volunteers we are politely asking all visitors to still wear face coverings especially when travelling on the train, visiting our shop or ordering food in Rowsley Buffet.
Trains/building are subject to enhanced cleaning and sanitised in between departures from Rowsley South Station and at the start and finish of each operating day
ELF AND SAFETY – ADDITIONAL MEASURES -THESE MAY CHANGE
“We’re Good to Go” Peak Rail has the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry Covid-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
We request that if you or any member of your party is unwell with any COVID-19 symptoms that you do not attend Peak Rail and follow government guidelines pertaining to public health. If you are not able to attend and are aware in advance, please email email@example.com
We are operating a one-way system. We encourage frequent hand washing, and therefore hand gel stations are available on the platform, in toilets and on the train.